These are the terms for any cleaning we do in New Malden and nearby, including Motspur Park, Worcester Park, Raynes Park, Coombe and Old Malden. When you book, you agree to them.
How a booking works
Every quote rests on the description of the property you give us. Should the property turn out to be materially different, for instance larger than described or in need of specialist work, we explain before we begin and agree a revised price, or leave at no charge.
Paying for the work
We take a deposit of 50% to confirm the booking, payable no later than 24 hours before we come. The remaining balance is due on completion. Payment is by card or bank transfer.
Cancellation
Give us at least 24 hours notice to cancel or move a booking and nothing is charged. With less notice than that, or if we cannot get in at the agreed time, we may charge for the time the cleaner has set aside.
Access, keys and parking
You are responsible for providing access. If you leave a key with us it is held securely and returned on request. Parking charges or permits, where the street requires them, are passed on at cost.
Putting things right
Where an inventory clerk marks down an item we cleaned at the end of a tenancy, report it within 48 hours and we will re-clean that item without charge. It does not extend to damage or pre-existing wear.
What we are not liable for
We cannot accept liability for damage that was there before we arrived, for items that fail because they were already worn or faulty, or for marks that normal cleaning will not shift. Where we notice any of these, we will tell you.
Nothing in these terms limits your statutory rights as a consumer.
Questions
For anything about these terms or a job we carried out, call 020 8077 6366, or see the contact page.